Returns Policy
If you aren't happy, we will sort it
Returns and Refunds
We are hopeful that all of our customers will be satisfied with the service they receive from us here at Ottena, although we understand that if we fall short of this, it’s our job to put it right.
In the unfortunate event that your teak outdoor furniture or garden umbrella is found to be unacceptably damaged, you should contact us immediately by email using hello@ottena.co.uk, within 14 days. In these circumstances, we would usually look to get a replacement sent to you as soon as possible and arrange for collection of the damaged goods in order to complete an exchange. Please note that return and replacement will be with regard to the entire product. For example, if only a teak table top is damaged, we must exchange the whole product as a replacement table top may not fit the legs you have.
Where appropriate, we may consider it suitable to offer you a partial refund that reflects the cost and inconvenience of a minor defect with your teak outdoor furniture or to cover the cost of any repair, where possible and agreeable.
You must report any damage prior to assembly. If your teak garden bench, teak dining table or teak chairs have already been assembled, or treated before you report any damage or issues, we cannot take any responsibility for this. Any ‘flat packed’ goods that have been treated or assembled cannot be returned.
If you have received damaged goods then we can only apologise. We do our best to avoid damage in transit by packaging our teak garden furniture products with care. We can accommodate a full refund if you prefer, subject to the terms outlined above. Again, please contact a member of the Ottena team using hello@ottena.co.uk so that we can process the refund and arrange for collection of the damaged goods as necessary.
In order to process your refund or exchange request for a damaged order, please include photographs in your email to us, showing the issues you are reporting, so that these can be assessed by our team.
We accept return and refund requests in accordance with a 14 day cooling off period. Please note that beyond 14 days after purchase, we cannot take responsibility for any refund or return requests. All refund requests being made for personal reasons, for example, the teak garden bench I ordered is too big, the teak table and chair set is not the right shape for my garden or the garden parasol is too small for my table, will be subject to a courier surcharge to cover the costs of return. This will be dependent on the size and weight of the goods and applied at the point of refund.
If you have any queries regarding the details of our returns policy or if you have an issue regarding a recent order for teak outdoor furniture or garden parasols, please do not hesitate to contact us by email using hello@ottena.co.uk where one of our friendly team will be happy to assist you.
Being more planet conscious is at the heart of what we do
We are building our business around making more sustainable & eco choices.
We are committed to doing better and being better. We are making it our priority to be more sustainable in our business operations from the ground up. Trying our best to make sure that our business can make a difference.
Read more about our Sustainability Promise
Cancellations
In the event that you wish to cancel your order please contact a member of our team by email using hello@ottena.co.uk as soon as possible.
Please note that the nature of our delivery guarantee means that your teak garden furniture or garden parasol will be with the courier within 24 hours of you placing your order. If you wish to cancel your order but the goods have already been dispatched, you will be responsible for any additional and unnecessary delivery charges incurred.


Garden Furniture made from eco-sourced materials.
Our teak garden furniture is manufactured in Indonesia, using sustainably sourced Teak and supported by replanting schemes. Using timber that will last means you won’t have to buy ‘fast’ furniture and replace it every year.
Materials in our garden furniture.
Our eco-promise.
All of Cornwall garden furniture is made using sustainably sourced eco-teak. What we mean by this that all of the timber will used in our teak garden benches, teak patio sets and our famous Teak Adirondacks is sourced from sustainable plantation teak and is closely monitored under the SVLK certification scheme ensuring no foul play.
Our teak furniture is mainly constructed from timber and where possible we try not to use any metals or plastics. Sometimes this is unavoidable however that we try to keep it to a minimum using traditional joinery methods.
We want to make an eco-promise to you, so that you can shop guilt free in this modern world. All of the furniture that we make comes from eco-sourced timber. We also plant a tree for every order that you place with us meaning you are helping future generations.
We are trying in our business to reduce the amount of plastics that we use and find more sustainable ways of manufacturing and delivering our garden furniture in Cornwall.
To further lessen the impact on the environment, we plant a tree for every order you place with us so that by shopping with us you are helping the environment.

Our recycled teak garden furniture and recycled garden parasols are available to purchase at a discount under our clearance section. This process significantly reduces waste.
We are very aware of the importance of sustainability and the climate crisis so we are always happy to field any questions or concerns you might have regarding the sustainability of our teak garden furniture. For more details regarding the SVLK and FLEGT accreditations, please see the links below:

Any questions? We are here to help
Got a question, or can’t find what you need?
Then give us an email or a call! We would love to help.
Phone: 020 3322 9194
Send us an email, ask any questions!
We try to reply within an hour where possible.
Email: hello@ottena.co.uk